Hello everyone! It certainly is a pleasure to join Starling Physicians as your new CEO. I truly appreciate the warm welcome everyone has extended me and look forward to meeting all of you (or as we say more correctly in the South, “Y’all”).
The upcoming year will be exciting with tremendous opportunities to strengthen our position in the healthcare marketplace. However, we will need to focus on the following goals to realize our potential and thrive in the coming year:
- Continue to provide high quality medical care and strengthen our value-based strategies
- Improve patient satisfaction
- Increase patient engagement in care, access, and experience
- Achieve high levels of physician and employee satisfaction
- Pursue new areas of revenue growth through new services to better serve the community
- Continue to grow Starling through the recruitment of physicians and advanced practitioners to provide even greater access for patients
- Have a community strategy that coordinates the total continuum of care for patients
- Optimize and leverage technology to increase operational efficiencies, referral tracking, and revenue cycle performance
- Strengthen our internal referrals between providers and utilization of in-house ancillary in order to improve our financial performance and leverage our strength in the marketplace
- Explore new partnerships/alliances with other healthcare providers while remaining an independent physician-owned and -led group practice
- Focus on cost management
I look forward to working with all of you to achieve these goals and to having a successful year!