Our Revenue Cycle Department is Here For You
The RCD has been working this year to implement new products and applications to make Starling a stronger and more efficient company. Many of these systems have complicated technical components and require many hours of resource time to discuss, build, implement and finally monitor for progress. At the same time, we still need to make sure Starling’s day to day operations are running smoothly.
To keep up with these changes there have been some changes in the RCD to accommodate these ever-growing technical pieces. Effective Monday, October 29th Sarah Holcomb will take on the challenge of implementing and working with our current and new systems as the Information Systems Administrator. She will also be overseeing training and working to build a more robust training system for our Starling employees in the RCD and Operations. The RCD managers, apart from the training department, will report directly to me going forward as we continue to build on strengthening the RCD work flows and communication.
If you need to contact someone in the RCD I have listed their names, responsibilities and extensions below. The practice managers are familiar with the RCD staff and can also help to direct you if you have any questions.
Director of Revenue Cycle
AR, denials and insurance follow up
Adjust reports, front end work flow, Registration errors and coverage denials
Coding and charge entry
Customer service, hardships, patient collections
System related issues, corrections and additions, Phreesia, new implementations
Patient and Insurance Payments, OTC
Insurance reimbursement, contract rates
This new structure will allow us to seamlessly implement new products and applications, provide staff with the education and training needed to keep up with health care changes, and keep Starling moving and growing towards meeting and exceeding the organizational RCD expectations and goals.
If you have any questions, please contact me. Thank you.