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January 30th Update on Technical Issues

January 30, 2020

Starling was impacted by an email phishing attack that caused significant disruption to our business systems and daily operations. We are pleased to report that we have made tremendous progress addressing these technical issues:

Starling Physicians takes the privacy and security of its systems and patient data very seriously. As soon as we learned about the technical issues, we began working with external professionals to assist in our investigation, which is ongoing. We have no indication at this time that records in the EHR have been viewed or acquired.

Our Customer Service Department is back up and fully functional. Please contact us if you would like to make a payment on your account or if you have questions regarding previous payments. We would also be happy to help with any insurance or billing related questions. Customer Service can be reached at: (860) 258-3470, option 1. Please direct all other questions or concerns to your doctor’s office directly.