We continue to get fantastic feedback through our new reputation management program. We began with a pilot in mid-December with 70 providers. In the last 6 months, Starling providers have received 4572 new reviews with an average star rating of 4.9 out of 5.0!
Below is a breakdown of where reviews are primarily posted:
- 1767 to Google
- 1115 to Healthgrades
- 497 to Vitals
- Remainder sent via Direct Feedback
We receive limited negative feedback each month and our Directors of Operations make sure to follow-up, respond if needed, and make process improvements. This July, we are adding 60 new providers to the program.
If you would like to see what your patients are saying, visit your website profile page and select patient reviews. Below is a snapshot to show how review generation has dramatically improved.
Below is a chart showing how the number of reviews has dramatically increased.
Looking for members to join our Marketing Committee! We meet 3 times a year in the evening and review marketing goals and upcoming priorities. It is a chance to share your feedback and help shape the marketing effort. If you are interested, please contact Dawn Saling at firstname.lastname@example.org.